Who We Are

Our website address is: https://nextgenpoolcare.com.

We are NextGen Pool Care, a pool service and repair business based in Glendale, AZ. This privacy policy describes how we collect, use, store, and protect data from our website visitors, customers, and users of our secure customer portal.

Website Policy

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who We Share Your Data With

If you request a password reset, your IP address will be included in the reset email.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What Rights You Have Over Your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.

Secure Customer Portal Policy

In addition to our website, NextGen Pool Care provides a secure customer portal for our clients. This portal allows customers to manage their service accounts, schedule services, review past service history, and make online payments.

What Information We Collect via the Portal

When you create and use an account on our customer portal, we collect and process various types of personal data, including:

  • Full name
  • Contact information (address, phone, email)
  • Service account details
  • Login credentials (username, password, password reset information)
  • Service and billing history
  • Any documents, notes, or images you upload
  • Payment information (see Payment Policy below)

How We Use This Information

We use this information only for the following purposes:

  • To provide you with secure access to manage your pool service account
  • To communicate with you regarding services, appointments, and billing
  • To send notifications or updates relevant to your account or our services
  • To process and store payments where you choose to pay online
  • To improve our customer service and portal functionality

Portal Security

The security of your information is a top priority. We implement appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. The customer portal utilizes SSL encryption to protect your data during transmission. Your login credentials and account content are encrypted and securely stored.

Online Payments and Payment Details

Collection and Use of Payment Information

When you use our secure customer portal to make payments, we collect payment-related information such as:

  • Credit or debit card number
  • Expiration date
  • Billing address
  • Bank account and routing numbers (for ACH payments)
  • Payment confirmation information

All payment transactions, including credit/debit card and Automated Clearing House (ACH) payments, are processed through a PCI-compliant and NACHA-compliant payment gateway to ensure your data is handled with industry-standard security. Your payment method information is not stored on our servers; it is sent securely and directly to our third-party payment processor for transaction completion.

How We Protect Payment Data

  • All payment data is transmitted using secure HTTPS/SSL protocols.
  • Actual credit/debit card numbers and bank account details (for ACH payments) are handled and stored only by the payment processor; we do not retain these sensitive details.
  • ACH payments are processed in compliance with banking industry standards and regulations to ensure the confidentiality and integrity of your financial information.
  • We do not share your payment information with any third parties except for payment processing purposes as required to complete your transaction.

Your Rights and Choices

You have the right to:

  • Access: Request information about the personal data we hold about you.
  • Rectification: Request that we correct inaccurate or incomplete personal information.
  • Deletion: Request deletion of your personal information, subject to certain legal obligations.
  • Portability: Request a copy of your data in a commonly used format.
  • Withdraw Consent: If processing is based on consent, you may withdraw it at any time.

To exercise these rights, please contact us at info@nextgenpoolcare.com.

Data Retention

  • Service and portal account information is retained as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
  • Payment history is retained for accounting and regulatory purposes, in line with applicable laws.
  • If you request account deletion, we will securely erase or anonymize data not required for compliance.

Data Sharing and Disclosure

We do not sell or rent your personal or payment data. We may share your information with third-party service providers only as necessary to:

  • Fulfill our obligations to you (e.g., payment processing)
  • Comply with legal requirements
  • Maintain and improve our technical infrastructure

All third-party providers are required to uphold adequate data protection standards.

Changes to This Policy

We may update this privacy policy as our services evolve or to comply with changing regulations. We encourage you to check this page periodically. Substantial changes will be announced on our website and, where appropriate, communicated via the customer portal.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we process your data, please contact us:

NextGen Pool Care
Glendale, AZ
Email: info@nextgenpoolcare.com
Website: https://nextgenpoolcare.com

Effective date: Jan 1st, 2024